THE SERVICES THAT WE OFFER
Any courier can move a box from A to B. At Lynx, every shipment is handled personally — real-time tracking, careful handling, and a team that picks up the phone — because we know it’s not just a parcel, it’s your business’s reputation on the road. Choose the service that fits your timeline below.
economy
For the more bulky or heavier consignments we provide our road freight service to all major and outlying areas. Major centres dispatched to will have delivery occurring within 24 – 72 hours of collection, any outlying areas from a major centre will incur a delay in transit dependent on destination.
overnight roadfreight
We recommend this service for the heavier consignments that still require delivery by the close of business the first working day following collection. All outlying areas could incur transit delays dependent on final destination.
overnight airfreight
Our Overnight Express service will ensure a door-to-door collection and delivery of time sensitive consignments, by 11:00 on the first working day, to all major centres nation-wide.
early bird service
This service will ensure that your delivery occurs by 09:00 the first working day following collection from your offices.
same day service
This service offers a same day collection and delivery to all local and major centres in South Africa. Delivery times between the major centres are dependent on flight availability from the national airline carrier or carrier of choice. Local same days and drive away same days are also available on request.
saturday service
Saturday collections or deliveries will take place between 08h00 and 13h00 in all major centres.
e-commerce services
Connect your WooCommerce store directly to our courier platform with our dedicated plugin.
public holiday services
This service is available for and collections or deliveries on a Sunday or Public Holiday.
after hours services
After hours service is available for all collections or deliveries outside normal office hours. These collections and deliveries will be between 18:00 and 07:30 Monday to Friday.
In line with the principles of best business practice, Lynx Freight & Courier Services have introduced the Freight Guard Service Guarantee as a standard service offering to our Customers. On the rare occasion, that a parcel is lost or damaged, the Freight Guard Service Guarantee provides for compensation giving you peace of mind when consigning your goods with Lynx Freight. With Freight Guard as our independent Claims Assessor, events that result in a claim are resolved professionally by a 3rd party. We believe that this guarantee will reflect our family-owned business values by enabling us to take responsibility for those isolated instances when things go wrong, with prompt claims assessment, no excess applied and swift claim settlement.
This innovative new service will be automatically activated and will provide compensation of up to R3000.00 per consignment at a very competitive rate.
Great service means never leaving you stuck refreshing a broken tracking page or on hold with a robot. It means a real person answering the phone, a fast quote, and a driver who genuinely cares whether your package arrives safely — so you can stop worrying about logistics and focus on running your business.
LYNX FREIGHT – FREIGHTGUARD T&C’s Upated 2024
Last updated: 23 September 2026
1. Who we are
Lynx Freight & Courier Services (Pty)
Ltd is a South African freight and courier services company.
Our website is:
www.lynxfreight.co.za
Our general contact email address is:
info@lynxfreight.co.za
Our telephone number is:
011 452 5105
Our offices are located at:
Johannesburg
Avon Business Park
Unit 4-5 Malcolm Moodie Crescent
Jet Park, 1459
South Africa
Cape Town
2 Kaymor Street
Stikland Industrial
Cape Town, 7530
South Africa
2. What personal information we collect
Depending on how you interact with Lynx, we
may collect personal information including:
• Your name and surname
• Company or business name
• Email address
• Telephone or mobile number
• Physical, collection and delivery addresses
• Collection and delivery locations
• Information relating to your freight or courier requirements
• Information provided when requesting a quotation
• Information provided when making an enquiry
• Information provided when submitting an online form
• Information relating to an existing customer account or service
• Communications between you and Lynx
• Information required to process and manage your shipment or enquiry
• Website usage and technical information, where applicable
We will only request information that is
reasonably necessary for the relevant purpose.
3. How we collect your information
We may collect personal information when
you:
• Complete a form on our website
• Request a quote
• Contact us by telephone or email
• Enquire about our services
• Become a Lynx customer
• Arrange a collection or delivery
• Use our online services
• Submit a claim or service-related request
• Use our e-commerce or courier-related services
• Interact with our website
• Respond to one of our advertisements or lead forms, including Meta/Facebook
or Instagram lead forms
• Communicate with us through social media or other digital channels
Where information is collected through a
third-party platform, such as Meta, that platform may also process your
information in accordance with its own privacy policy and terms.
4. Why we use your personal information
We may use personal information to:
• Respond to enquiries
• Provide quotations
• Contact you regarding your enquiry
• Provide and manage freight and courier services
• Arrange collections and deliveries
• Communicate with customers
• Process and manage customer accounts
• Provide customer support
• Process claims and service-related requests
• Improve our services and customer experience
• Manage our website and online services
• Maintain business and operational records
• Prevent fraud, misuse or security incidents
• Comply with legal and regulatory obligations
• Send relevant marketing communications where permitted by law and where
applicable consent or another lawful basis exists
We will not use personal information for
purposes that are incompatible with the purpose for which it was collected,
unless permitted by applicable law.
5. Marketing communications
Where you provide your contact details
through our website, a quotation request, enquiry, customer relationship or
advertising lead form, we may contact you regarding the enquiry or services you
have requested.
Where required by applicable law, we will
obtain the appropriate consent before sending direct electronic marketing
communications.
You may request that we stop sending you
marketing communications at any time by contacting us using the details
provided below.
6. Meta and online advertising
Lynx may use digital advertising platforms,
including Meta platforms such as Facebook and Instagram, to advertise its
services and receive enquiries or leads.
If you submit your information through a
Meta Lead Ad or another third-party advertising form, the information you
provide may be shared with Lynx so that we can respond to your enquiry.
Third-party platforms may independently
collect and process information in accordance with their own privacy policies.
You should review the privacy policies of
any third-party platform you use when interacting with our advertising or
online services.
7. Sharing of personal information
We may share personal information where
reasonably necessary to provide our services, operate our business, comply with
legal requirements or protect our rights.
This may include sharing information with:
• Employees and authorised representatives
of Lynx
• Service providers and contractors acting on our behalf
• Technology and website service providers
• IT, hosting and software providers
• Payment or financial service providers where applicable
• Delivery, logistics or other operational partners where necessary
• Professional advisers
• Regulatory or law-enforcement authorities where legally required
Where third parties process personal
information on our behalf, Lynx will take reasonable steps to ensure that
appropriate confidentiality and security measures are in place.
8. Security of personal information
Lynx takes reasonable technical and
organisational measures to protect personal information against loss, misuse,
unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or
storing information electronically can be guaranteed to be completely secure.
If Lynx becomes aware of a security
compromise involving personal information, we will take appropriate steps in
accordance with applicable law.
9. How long we keep personal information
We retain personal information only for as
long as reasonably necessary for the purpose for which it was collected, to
provide our services, to maintain appropriate business records, to resolve
disputes, to comply with legal or regulatory obligations, or for another lawful
purpose.
The period for which information is
retained may differ depending on the type of information and the reason it was
collected.
10. Your rights
Subject to applicable law, you may have the
right to:
• Ask whether we hold personal information
about you
• Request access to personal information we hold about you
• Request that inaccurate or incomplete information be corrected or updated
• Request deletion of personal information where legally applicable
• Object to certain processing of your personal information
• Object to the use of your personal information for direct marketing
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding the processing of your personal information
Requests should be submitted to Lynx using
the contact details below.
We may need to verify your identity before
processing certain requests.
11. Cookies and website technologies
Our website may use cookies or similar
technologies to improve functionality, understand website usage and improve the
user experience.
Cookies may also be used by third-party
services integrated into our website or advertising activities.
You can generally control or disable
cookies through your browser settings. Disabling certain cookies may affect the
functionality of parts of the website.
12. Third-party websites and services
Our website may contain links to
third-party websites, services or platforms.
Lynx is not responsible for the privacy
practices, content or security of third-party websites.
We recommend reviewing the privacy policy
of any third-party website before providing personal information.
13. Information relating to children
Our services and website are primarily
intended for businesses, customers and members of the general public who are
legally able to enter into relevant transactions.
We do not knowingly collect personal
information from children for marketing purposes.
If you believe that a child has provided
personal information to us without appropriate consent, please contact us so
that we can investigate and take appropriate action.
14. Accuracy of information
We take reasonable steps to ensure that
personal information in our possession is accurate, complete and up to date
where necessary.
You are responsible for providing accurate
information when submitting an enquiry, requesting a quotation, arranging a
collection or delivery, or otherwise communicating with Lynx.
If your information changes, you may
contact us to request that it be updated.
15. Changes to this Privacy Policy
Lynx may update this Privacy Policy from
time to time to reflect changes in our business, technology, services or
applicable legal requirements.
The updated version will be published on
our website with the relevant “Last updated” date.
We encourage you to review this page
periodically.
16. Contact us
If you have questions about this Privacy
Policy or would like to exercise your rights regarding your personal
information, please contact Lynx Freight & Courier Services.
Email: info@lynxfreight.co.za
Telephone: 011 452 5105
Johannesburg:
Avon Business Park
Unit 4-5 Malcolm Moodie Crescent
Jet Park, 1459
South Africa
Cape Town:
2 Kaymor Street
Stikland Industrial
Cape Town, 7530
South Africa
17. Complaints
If you have a concern about how your
personal information has been processed, we encourage you to contact Lynx first
so that we can investigate and attempt to resolve the matter.
You may also contact the Information
Regulator of South Africa regarding concerns relating to the protection of
personal information.
The Protection of Personal Information Act
4 of 2013 establishes the Information Regulator and provides rights and
remedies concerning the processing of personal information.
Lynx
Freight & Courier Services (Pty) Ltd
Website: www.lynxfreight.co.za
Email: info@lynxfreight.co.za
Telephone: 011 452 5105
Dear valued customer,
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Lynx Freight & Courier Services immediately by return email and delete the original message. Lynx Freight & Courier Services cannot accept any liability for the accuracy, completeness or reliability of any opinion, advice or statement made in this email.
Yours faithfully,
Lynx Freight & Courier Services
- Introduction
This policy outlines the terms and conditions governing the accuracy of information captured by the e-commerce plug-in provided by Lynx Freight & Courier (“Lynx”) and the pricing terms associated with our services. By using our plug-in, you acknowledge and agree to comply with the terms set forth herein.
- Information Accuracy
2.1. Responsibility for Accuracy
Lynx places great importance on the accuracy of information captured through our e-commerce plug-in. It is the responsibility of the user (“User”) to ensure that all information entered into the plug-in is accurate and up to date. This includes but is not limited to package dimensions, weight, pick-up and delivery addresses, and any additional relevant details.
2.2. Billing for Incorrectly Captured Information
In the event that the information captured through the plug-in is found to be incorrect or inaccurate, Lynx reserves the right to bill the User accordingly. The User may be liable for any additional costs incurred by Lynx as a result of the inaccurate information provided. Such costs may include, but are not limited to, extra transportation charges, re-routing fees, and administrative costs.
2.3. Verification and Validation
Lynx may, at its discretion, verify and validate the accuracy of the captured information. This may involve reaching out to the User for clarification or requesting supporting documentation. Lynx reserves the right to refuse service if the captured information is deemed consistently inaccurate or misleading.
- Pricing Terms
3.1. Subject to Change
The prices associated with Lynx’s services, as displayed through the e-commerce plug-in, are subject to change without notice. While we strive to provide accurate and up-to-date pricing information, external factors, such as fluctuations in fuel costs or regulatory changes, may necessitate adjustments to the pricing structure. Lynx will make commercially reasonable efforts to notify Users of any significant pricing changes in advance.
3.2. Dispute Resolution
In the event of a dispute regarding pricing, Lynx and the User will engage in good faith discussions to resolve the matter. Lynx may request supporting documentation or additional information to assess the validity of the dispute. Lynx’s decision regarding any pricing discrepancies shall be final.
- Compliance with Applicable Laws and Regulations
Users must comply with all applicable local, national, and international laws and regulations when using Lynx’s e-commerce plug-in. This includes, but is not limited to, compliance with export control laws and regulations, customs regulations, and any licensing requirements.
- Amendments to the Policy
Lynx reserves the right to amend this policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website or notifying Users through the e-commerce plug-in interface. It is the User’s responsibility to review this policy periodically to stay informed about any updates.
- Contact Information
If you have any questions or concerns about this policy, please contact us at csd@lynxfreight.co.za.
By using Lynx’s e-commerce plug-in, you signify your acceptance of this policy. It is recommended that Users review this policy regularly to ensure compliance with its terms and conditions.